Refunds and Cancellations
Last Updated: 21st April 2022
Our goal is to provide quality car care to all of our customers in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers, but our other customers as well. Please be aware of our policy regarding missed and cancelled appointments.
H2O Car Valeting takes pre-payment for services via our online booking system; this enables our customers to reserve their booking time slot, and notifies our on-site detailing staff and service managers to block out the necessary time for your service type and vehicle size.
We understand that life happens and unforeseen circumstances can occur, which can make it difficult, inconvenient or impossible for you to attend a pre-booked appointment. We are dedicated to customer convenience and are more than happy to reschedule, amend or cancel a pre-paid booking. We offer a number of convenient methods for customers to manage their booked appointments.
Contact Us
You can contact us to request a cancellation and refund via this general contact page – either using the contact form or by contacting the relevant site directly by phone. Our phone number is 0845 017 7701; upon dialling, you’ll be connected to an automated menu which will assist you in being connected to the relevant H2O Car Valeting location.
One of our staff will assist you in either rescheduling or refunding your booking. Subject to normal checks, we endeavour to process all refund requests within 5 business days.
Cancellation / Late Fees
H2O Car Valeting does not impose any fees, penalties or surcharges for cancellations, rearranged bookings or late attendance, although we do ask that our customers remain mindful of the impact this can have on our other patrons, and request that you let us know as soon as possible if you need to cancel or reschedule.
Refunds and Disputes
If you were unable to attend an appointment, we will refund your payment in full with no quibbles. If you received a service at H2O Car Valeting that did not meet your expectations, please contact us to raise a complaint. Our business is built on customer satisfaction and we will endeavour to do what’s necessary to resolve your complaint.
Instead of raising a dispute with your bank or card provider, please contact us. We offer a complete satisfaction guarantee at H2O Car Valeting and can normally provide a resolution quicker than your bank or card provider.
